TICO Sample Exam Answers – Travel Counsellor Exam

a. mission statement of the Ministry of Small Business and Consumer Services

b. mission statement of TICO

c. vision statement of TICO

d. purpose of the Travel Industry Act, 2002

a. federal government

b. travel industry

c. Ministry of Consumer and Corporate Affairs

d. Ontario provincial government

a. Consumers, travel retailers, the federal government

b. Travel retailers, travel wholesalers and consumers

c. The travel industry, the provincial government and consumers

d. Suppliers, travel agents and consumers

a. outlines the rights of consumers

b. sets down the rules under which travel retailers and travel wholesalers must operate in Ontario

c. goes into detail to explain the content of the related regulations

d. provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages

a. Ontario Regulation 26/05 provides that TICO’s Registrar must make these details available to the public

b. the Ministry of Small Business and Consumer Services lays charges against illegal sellers of travel, not TICO

c. no law says a person has to be registered to sell travel services in Ontario

d. Ontario Regulation 26/05 specifically states that no one can take legal action against TICO

a. Yes—because the Registrar must be responsible for all decisions made

b. Yes—because the Registrar is also the Chair of the Board of Directors

c. No—because the Director supervises the duties of the Registrar

d. No—because the Registrar supervises the duties of the Director

a. inform the client of any counselling fee charged

b. show a picture of the travel service being sold

c. advise the client of the need for a passport or visa

d. ask to make an imprint of the customer’s credit card

a. print advertisements only

b. print advertisements except for billboards

c. presentations of any type, including oral, print, and electronic

d. oral presentations only

a. that conditions at the destination may be different from those in Canada

b. the total price of the travel services, including all taxes and service charges

c. that a counselling fee is applied by the agent

d. that some days can be cloudy when even in a sun destination

a. the price should have been shown as $999.00 to prevent any confusion

b. registrants are required to include PST and GST in the advertised price

c. the Regulation states that consumers must know the exact cost of all the travel services provided

d. the advertisement did not specifically state whether the price is in Canadian or U.S. dollars

a. The hotel, which should have cancelled all bookings during construction.

b. The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property.

c. The woman, who should have more thoroughly researched the hotel before booking.

d. The hotel, which should have offered all its guests a set of ear plugs.

a. No, as long as the company states in the brochure that the photograph was taken in 1965.

b. Yes, because the photograph does not accurately depict the current condition of the resort.

c. No, because the Regulation requires that a photograph be used in advertising, but leaves content to the discretion of the registrant.

d. Yes, because no photograph should be used in representations.

a. adequate because the receipt includes the amount due, the date on which it is due, and the fact that some charges are non-refundable

b. adequate because the travel agent has reminded the clients that the nonrefundable charges were discussed during the sale of the package tour

c. inadequate because, by law, the travel agent should have said “as discussed on August 27, 2008, some charges are non-refundable”

d. inadequate because, by law, the travel agent must identify charges that are non-refundable

a. sufficient because a travel agent need only advise clients of where to find information on travel documentation

b. insufficient because a travel agent must advise clients about the specific travel documents needed

c. sufficient because the clients chose the destination, so it is up to them to research the details

d. insufficient because the travel agent must provide the clients with a website address if she does not have specific information about travel documentation on hand

a. June 1 (14 days before departure)

b. May 24 (21 days before departure)

c. June 8 (7 days before departure)

d. May 29 (14 days after payment is received)

a. Where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in the GST or PST)

b. Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less.

c. Where the contract does not permit a price increase, and the total price of the travel services is increased, whatever the amount or reason

d. Where a different cruise ship has been substituted

a. Write to the Travel Industry Compensation Fund stating that no claim is pending

b. Note the date on which the information was communicated to the client

c. Note the method of communication used

d. Note the choice the client made

a. contributions from registrants

b. contributions from consumers

c. recoveries of money paid from the Compensation Fund

d. income earned on the money in the Compensation Fund

a. counselling fees paid to a travel agent

b. taxes paid on the travel services

c. insurance premiums

d. alternative services that were provided

a. $5,000 per person

b. $5,000 per claim

c. depends on the cost, value, or quality of the travel services purchased

d. a calculation of $5 million evenly divided by the number of claims

a. Toronto

b. Toronto or Windsor

c. Windsor

d. Sudbury

a. accept the claim because Joe dealt with the suppliers in good faith and the service fee was part of the travel service package.

b. refuse the claim because the Compensation Fund does not cover service fees

c. accept the claim because the Compensation Fund covers service fees

d. refuse the claim because it was illegal for Joe to charge a service fee in the first place.

a. Yes, because it is based on the stated value of the trip

b. No, because Sally did not actually pay money for the trip

c. Yes, because air points are commonly used and have a monetary value

d. No, because travel wholesalers are not covered by the Compensation Fund.

Invoice problems:

1. No customer address
2. No TICO Registration Number
3. Inadequate description of travel services – does not indicate travel dates or service providers
4. No indication whether amounts are refundable or not
5. No indication whether contract permits price increases and any limits on price increases if they are permitted
6. No indication whether customer purchased trip cancellation insurance
7. No indication whether customer purchased out-of-province health insurance