TICO Sample Exam Answers – Supervisor Manager Exam

a. a tour guide is considered to be an end supplier and is therefore exempt from registering with TICO

b. John should have registered with TICO because he is providing a type of travel service

c. having the flu is considered to be a force majeure, so the tourists have no grounds for complaint

d. anyone selling guide services or sightseeing services in Ontario is exempt from having to register with TICO

a. refundable security deposit of $10,000.00

b. non-refundable security deposit of $10,000.00

c. promissory note, authorized by a lawyer, in the amount of $10,000.00

d. refundable security deposit of $25,000.00

a. a fine of not more than $50,000

b. imprisonment for a term of not more than two years less a day

c. a fine of not more than $250,000

d. both a fine of not more than $50,000 and imprisonment for a term of not more than two years less a day

a. six months

b. one year

c. two years

d. five years

a. the agency must inform TICO at least five days before the move

b. the agency need not inform TICO, because the move is only a temporary one

c. the agency need not inform TICO as long as the agency changes its phone message and puts a note on the door of its main premises to alert customers of the temporary relocation

d. the agency must inform TICO within a reasonable time of the move, even though it is only a temporary relocation.

a. a statement of sales in Ontario made during a specific period

b. a balance sheet or income statement

c. the individual invoices sent to customers during a specific period

d. a reconciliation of the trust account with customer deposits

a. borrow funds to keep the travel agency profitable if a customer is late in paying for a package tour

b. pay a wholesaler for the package tour for which the travel agency has received money

c. issue refunds to customers

d. transfer a registrant’s commission to the general account after the travel wholesaler has been paid

a. The length of time the agency has been in business

b. the number of employees the agency has

c. the agency’s sales in Ontario during the previous fiscal year

d. the number of bookings the agency made during the previous fiscal year

a. accounting and banking files

b. brochures that identify destinations and accommodations

c. payment records

d. files containing client options regarding refund or alternative travel services

a. no, he must operate a trust account

b. yes, as long as the general account contains the equivalent of sales from the past 12 months he can close the business’ trust account

c. no, he must be in business for three fiscal years before he can choose not to operate a trust account

d. yes, if he provides security in lieu of trust accounting.

a. attempt to mediate or resolve the complaint

b. call the police to investigate

c. close the agency until the matter is resolved

d. seize the registrant’s documents and records

a. a reasonable request and the inspector will have to return in two weeks

b. an unreasonable request because the staff are required to assist the inspector

c. a reasonable request because the inspector is supposed to provide 30 days notice of his intent to inspect the agency records

d. an unreasonable request because an inspector can only enter the agency between 11:00 a.m. and 3:00 p.m.

a. yes, as long as it is within the hours of 6:00 am and 9:00 pm

b. no, the investigator cannot enter the premises without the warrant

c. yes, exigent circumstances permit the investigator to enter and search the premises

d. no, the investigator can enter only if accompanied by the police

a. impose an additional fine of $25,000 and a sentence of up to two years in jail

b. place a lien on real estate or personal property of the person in default

c. borrow the money from the Travel Industry Compensation Fund until the person pays

d. ban the person from ever working in a travel agency again.